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Office Manager

Equity LifeStyle Properties (NYSE: ELS) owns and operates the highest quality portfolio of Manufactured Home Communities, RV resorts and campgrounds in North America. Over the course of nearly 50 years, we own and have controlling interest in nearly 400 communities and resorts in 32 states and British Columbia. Our guests and residents enjoy rich vacation and lifestyle experiences in our communities and resorts.

We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the leader in our industry. If you want to work for a company that truly cares about its customers, stakeholders, and the community then Equity Lifestyle Properties is just the place for you.

Our company is currently looking for an Office Manager to join our property The Woodlands in Lockport, NY. Please apply if you feel you are qualified!

Summary: This position is responsible for the day-to-day operations of the community administration office.  These duties include, but are not limited to overseeing and assisting with resident relations, processing move in’s and move outs, preparation of ELS forms, accounts payable and receivable management, petty cash, collections, and training.  Manages administrative staff and building attendants. 

Duties include: 

  1. Coordinate ELS preparation of paperwork (work orders, MEF’s, contracts), obtaining vendor approval.
  2. First contact for resident related issues including but not limited to:  Maintain accurate records of all resident requests, complaints and/or other issues to be addressed with management and/or investigated during property tours using the work order system in Manage America.
  3. Coordinate day-to-day operations of the front office – phones, resident contacts, move in and move out paperwork.
  4. Work closely with management in developing an integral team that effectively represents the quality and professionalism of ELS communities.
  5. Act as liaison with residents and management on community related issues.  Responsible for day-to-day resident relations
  6. Prepare correspondence as needed to homeowners and others, as directed by Community Manager
  7. Attend and participate in training sessions as requested.
  8. Maintain resident files and office files with current and accurate information
  9. Weekly office inspections
  10. Assist Community Manager as needed for special projects
  11. Yearly property inventory
  12. Other duties as assigned

PREFERRED QUALIFICATIONS:

  1. 1-3 years of office and management experience required, some college preferred.
  2.  Excellent written and verbal communication skills, detail orientation and organizational skills are required.
  3.  Computer literacy required, proficiency with Microsoft Word, Excel and Lotus Notes preferred. 
  4. Must be able to coordinate events and projects and act as a team player.

We thank all applicants. Only those selected for an interview will be contacted. Local candidates only please. No relocation funds are available.

EOE

 

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