Front Desk Clerk - Equity Lifestyle Properties

Equity LifeStyle Properties (ELS) is the leading operator of Manufactured Home Communities, RV Resorts, and Campgrounds in North America. ELS consists of nearly 400 resorts in 32 states and British Columbia and a team of over 4,000 employees. Our beautiful communities and parks are located in the most desirable regions of the country and we offer a variety of homes and camping options to meet a wide range of customers' needs. Our guests and residents enjoy rich vacation and lifestyle experiences in our various resorts.

We are seeking a qualified candidate for the position of Front Desk Clerk at our property Tranquil Timbers RV Resort in Sturgeon Bay, WI. The successful candidate will conduct and participate in the daily operations of the resort for the betterment of the guests’ experience.

Job Duties include:

Greet and register incoming guests
Maintain front office appearance
Distribute information to members and guest upon arrival and respond accurately to questions regarding park rules and regulations
Provide detailed reservation information to manager on an as needed basis
Record and secure all fees collected at the reservation counter
Answer telephone and relay messages to staff and members
Make reservations in person and by phone and respond to a high volume of inquiries
Process reservations or cancellations in DigiRez, our reservation point of sale system
Handle cash and process credit card charges for reservations; reconcile cash/credit records
Respond to member and guest concerns

Requirements include:

High school diploma or equivalent is required
Some experience in a customer service environment as well as experience working with a point of sale computer system
Basic reading, writing, math, and good computer skills are necessary
Excellent communication skills
Strong customer service skills and ability to problem solve
Knowledge of and experience working within the RV business preferred

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

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