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Claims Coordinator

ELS is seeking an experienced Claims Coordinator to coordinate activities related to small dollar general liability physical damage claims, vehicle titles and CDL/DOT. In this role, the Claims Coordinator will be the liaison between risk management and operations, brokers, consultants and insurance companies. The ideal candidate is able to collaborate within a team and work independently with minimal supervision.

Responsibilities include coordination of the following programs:

  • Small dollar general liability physical damage claims
    • Collect data, investigate, and research
    • Evaluate liability
    • Communicate with operations, customer service, claimants, etc.
    • Pursue subrogation/recovery, including first party property damage
    • Claim payment process improvement
    • Allocation to properties
    • Recordkeeping
    • Validate and maintain incident reporting tool
    • Maintain strong controls
  • Vehicle titles
    • Respond to/coordinate all title related requests – new, transfer, disposal
    • Ensure titles are maintained for all company vehicles
    • Maintain master vehicle list for the company
    • Research and recordkeeping
    • Ensure auto insurance i.d. cards are posted at each renewal, and properties receive notice of new cards
    • Coordinate third party’s activities
    • Process fee invoices
    • Help identify exposures
  • Other duties as assigned

Additional responsibilities include:

  • Identify, develop, and implement approved process efficiencies in programs.
  • Coordinate development of program data/reporting for control and management purposes.
  • Understand relevant insurance policies, and support procurement as needed.
  • Communicate verbal and written information with business partners, and ensure policies and procedures are well documented, current, and communicated.
  • Overall, work to build strong relationships with our business partners, improve understanding of the department’s policies, and increase procedural efficiency.


  • Bachelor’s degree with five years related industry experience or an equivalent combination of education and experience.
  • The ability to manage multiple concurrent tasks and to prioritize workload. 
  • Excellent written and verbal communication skills required to communicate both internally and externally with various functional areas and levels, including but not limited to: brokers, customers, operations, accounting, financial planning, legal, customer service, and learning and development. 
  • Microsoft 365, Excel, Word and PowerPoint
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