Thousand Trails, part of the Equity Lifestyle Properties (NYSE: ELD) portfolio, is the largest and most successful provider of RV resorts and campgrounds in North America with over 80 locations in 22 states and British Columbia, Canada. We have combined the beauty and relaxation of a scenic nature preserve with the resort-style amenities and security of an exclusive club. At each resort, we provide a secure, gated environment with park rangers who look out for our guests' safety – so you can focus on having fun. Today our parks are enjoyed by more than 100,000 member families and guests.
Thousand Trails is searching for a supportive, communicative and attentive Call Center Manager to manage and supervise Call Center Specialists as they take calls from current and prospective Thousand Trails members and guests. The Call Center Supervisor will ensure every agent is well prepared for their calls and provide them with ongoing coaching and inspiration. The Call Center Supervisor should be analytical, supportive and focused on helping the team build necessary skills and knowledge so they can better support our guests.