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Customer Service Representative

Are you an experienced resort reservationist or call center specialist?  Come join a fast paced company, a leader in the RV Resort industry.   

Resort Parks International ("RPI"), operates a club for RV owners. We assist members in making camping reservations as well as assisting with other vacation planning. We're looking for someone to join our team who is available during our peak call times. This position is part-time.   

Job Duties Include:

  • Answer incoming telephone calls promptly, courteously, and within established performance standards and  criteria.
  • Ensure integrity of customer records by verifying and accurately entering customer information and completing necessary paperwork.
  • Demonstrate the ability to navigate through multiple reservation and computer systems.
  • Must possess strong communication skills including clear understandable telephone voice and ability to interpret information. 
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 

Requirements are:

  • Strong verbal communication, suggestive sales skills and ability to work in a fast paced environment are required.  
  • Identify and assess customers’ needs to achieve satisfaction 
  • Ability to multi-task, prioritize, and manage time effectively.
  • Customer focused with the ability to adapt/respond to different types of personalities
  • Available to work mid-week and Saturdays. Typical shift (M-F 10:00 am to 2:00 pm; Saturdays 8:00 am to 1:00 pm).

We offer a relaxed, fun atmosphere and would like an enthusiastic team member to join us in sharing our love for travel and making our members' travel plans come true!. 

RPI is a division of Equity LifeStyle Properties (NYSE: ELS). ELS owns and operates the highest quality portfolio of Manufactured Home Communities, RV resorts and campgrounds in North America. Over the course of nearly 50 years, we own and have controlling interest in nearly 400 communities and resorts in 32 states and British Columbia. Our guests and residents enjoy rich vacation and lifestyle experiences in our communities and resorts.

As an Equal Opportunity Employer, we welcome and thank all applicants.

 

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